Why Choose The Human Switch
We've been there - through good times, bad times, uncertain times.
So often, we notice patterns. We stop chasing hype and performance. We don't get lost in data or analysis paralysis.
We treat leaders and HR like humans, not heroes.
With our help,
Clear intentions
Thoughtful plans
Timely advice and choices
underpin your most complex transformation agenda by design.
Success to us looks, feels, sounds like this.
You will be partnering former Head of Transformation and PMO, Head of Change, Head of Product Activation who has seen organisations through complex change during uncertain times and significant restructuring.
About Xueling
Xueling managed her first carveout sale as a consultant in 2009 before being invited to join her client's retained business to manage their retained business's regional change portfolio and confidential rightshoring initiatives from their COO office, which would lead to the exit of ~40% of their workforce over 3 years.
She has been in the COO and CEO office and heading up Transformation teams ever since, setting the pace, assuring portfolio delivery, and directly managing high stakes programmes which impact the total workforce. The latter often weighed heavily on managers who relied more on contingent workforce as they fell through the cracks of employee communications.
Through working directly with the C-suite as they refreshed their strategy and operating model change, redesigning operations and jobs, Xueling noticed:
where leaders felt stuck, avoided conversations and decisions.
how teams observed the hesitation, inconsistency and silence after the strategy reveal.
how managers struggled and secretly fought for clarity for their teams, making sense of multiple concurrent changes.
when data and numbers became distraction as teams sought precision which never came without clear intentions.
when programmes miss or defer transition planning till it was too late.
where people journeys felt different depending on contract types, location and proximity to the head office.
Enterprise change at scale did not come with instructions so Xueling built on established frameworks she learned managing product and programmes, combined behaviour science and total workforce solutions to create The Human Switch.
We're ready to partner from get-go when business plans are committed but plans are less clear.
Just prior to your strategy or operating model reveal.
While you source and onboard your Transformation or Change team.
As you form your post-deal programme team.
We know how inconsistent signals, shifting power dynamics, one-size-fits-all approaches, different realities shake trust.
We know how important transition management is when reputation and jobs are at stake.
You get change expertise on a non-headcount basis to set you for success.
Various frameworks exist for change management, but none truly suited for enterprise-wide change and emotionally charged initiatives.
Drawing on our portfolio experience, we propose addressing enterprise change as a system - systematically approaching:
workforce impact assessment.
design of how people experience change.
Repeatable, sustainable with change agents. Not episodic.
We take a cohesive view across change. This means we get leaders focused and ready to speak and role model at different levels:
To fellow leaders.
To their managers.
No more fragmented change communications. We aggregate change impact so they can be explained in a simpler fashion with clear, human, focused message.
We take an inclusive approach when managing people transitions. We treat people like people, regardless of contract type.
To managers and individuals impacted by change, this means:
Comprehensive transition options to better fit personal circumstances.
Unbiased people journey even during uncertain times.
Change feels different in different markets and from positions of power.
With our experience delivering local, regional and global portfolios, we help you:
Avoid workforce transformation pitfalls.
Build trust for different cultures.
Carveouts, workforce and service transitions require discipline, experience and maturity to stay calm under pressure.
We offer senior change managers with experience managing M&A and shared service transitions to assist in 1 or more areas:
Establishment of joint governance and PMO support through stabilisation.
Planning and execution of people change and transitions.
Command centre operations for Dress Rehearsals and Day 1.
Time-bound, outcome-focused services mean you benefit from experience without significant overheads.
Your candor is key to our success - what problem are we solving, what capability gap are we filling, who will we need to guide as a priority.
We spend less time on slide decks and complex frameworks. We invest time understanding the challenges at hand then execute with discipline independently while guiding members you've identified.